Seven Oaks gladly accepts returns and exchanges for every piece in our collection. Items must be returned unworn and in the condition in which they were purchased, within 14 days of the original purchase. In the case of a certified diamond purchase, the corresponding diamond certificate must accompany the returned diamond. After 14 days, all sales are final.
For previously designed jewelry, a 10% restocking fee applies to returns. Custom-designed rings carry a 20% restocking fee upon return collection. As all Seven Oaks custom rings are handmade and designed, this fee covers the labor involved in resizing, polishing, and restocking the item into inventory.
Shipping costs for returns or services are not refundable and are the sole responsibility of the customer.
For international customers, if the mail carrier returns your package due to your unavailability upon delivery, you will be refunded the cost of the ring. However, you will still incur charges for associated shipping, importation, resizing, and restocking fees.
Seven Oaks items can be exchanged after the 14-day return period for an item of equal or greater value than the original purchase. The exchange value will be 75% of the original purchase price to cover resizing, repolishing, and restocking costs. Please contact us before returning your jewelry to ensure a safe arrival.
If your ring does not fit, Seven Oaks offers free resizing within the first 6 months of the original purchase. The buyer is responsible for the shipping required to return the ring to Seven Oaks Jewelers. If a resizing is required after the first six months of the original purchase, then the client will be responsible for all sizing costs. Resizing takes 7-10 business days from the date of receipt. Once completed, the resized ring will be shipped back to the customer, excluding shipping costs.
Ring resizing is not universal, and all fingers are unique. Clients are recommended to request a free ring sizing kit, shipped within 3-5 business days. Use the at-home sizing kit to select the size that fits best and return it with your original ring for our jewelers to perform the work.